Appointments

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APPOINTMENTS

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How to Book or Cancel an Appointment

  1. By Telephone:
    Call 0141 207 7480 during our opening hours.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Pre-bookable Appointments

We aim to offer all requests an appointment with a GP within 24 hours of the request - the exception would be on a Friday where we would offer an appointment for the following Monday. Public Holidays which fall on a Monday mean we would offer the Tuesday. If you do require to see a specific doctor you are advised to book in advance.

Whilst we aim to give you an appointment with a GP within 24 hours of your request this will be an appointment with the first available GP and may not be the GP you prefer. You can of course book appointments in advance. We have a number of appointments available every day which can be pre booked.

We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday. If Doctor or Nurse asks you to make a return appointment please do so in good time, do not leave it too late.

Did you know that you can book appointments up to 4 weeks in advance?

We are constantly reviewing the appointment system to offer a range of availability. Appointments to see our Practice Nurse or Health Care Support Worker are all pre bookable.

Urgent (Same Day) & Emergency Appointments

If you feel your condition is severe and you cannot wait for a routine appointment you must explain this to our receptionists.

She may offer you a prescription, same day appointment, 48-hour appointment, routine appointment or a home visit. Please give as much detail as possible to our receptionists and remember she is bound by the same rules of confidentiality as our GP's and Nurses.

Please see our Urgent Problems and Out of Hours page for information.

Extended Hours Appointments

We also offer some early morning appointments (7.15am - 8.00am) and early evening appointments (until 6.40 p.m.). These appointments are primarily aimed at those patients who are in employment and find it difficult to attend during our normal surgery times. Please ask reception for further information.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Timekeeping

Our appointment system is utilised to maximum capacity. Patients are seen every 10 minutes for up to three hours. If you are late for your appointment this leads to knock on delays for every patient after you. We do expect patients to present at or before their appointed time. If you arrive more than 10 minutes late, you will not be seen, and will have to book another appointment.

This will help your doctor or nurse run to time, however at times we may experience delays due to patients experiencing complex medical or emotional problems. We will try to keep you informed of any delays when you arrive for your appointment. We will try to keep any delay to a minimum and would appreciate your patience. If you are concerned about the time you have been waiting, (particularly if you are feeling very unwell) please let our reception staff know.

Telephone Advice

PLEASE NOTE THAT ALL TELEPHONE CALLS TO THE PRACTICE ARE RECORDED FOR QUALITY AND TRAINING PURPOSES

 

We do offer telephone consultations but please remember if you require examination you must arrange               a face-to-face consultation. 

Telephone consultations are ideal to discuss your medication, a test result, a hospital appointment, a referral or to enquire about a form that needs to be completed.

If you wish to leave a message for the nurse or for the doctor you must be prepared to give details of your enquiry to reception staff. The nurse or doctor may call you back if appropriate or they may ask one of the reception team to call you back with a message. Please make sure you give the correct phone number to the receptionist.

If your call is urgent you must tell the receptionist.

Advice is also available from NHS24 by telephoning 111 or from their website www.nhs24.com.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Please call us on 0141 207 7480.
  4. By Fax: Please send us a fax on 0141 207 7488.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.