Repeat Prescriptions

We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.

Online

PRESCRIPTIONS

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Ordering your Prescriptions

  1. Online using Patient Access:
    Click here to order your Repeat Prescription using Patient Access.
    Registration is required for our online prescription ordering service.
    See our Registration notes for details.
  2. Telephone:
    Order using the dedicated answer machine: 0141 207 7485. This dedicated line is open 24 hours a day, 7 days per week.
  3. In Person:
    Complete a Repeat Prescription request form at reception.
  4. By Post:
    Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting please remember to give at least one weeks notice for a first class stamp and longer if using second class.

When ordering your repeat prescription please tell us which Pharmacist you use and we will send your prescription to the Pharmacist - Save you a journey! For further information see 'Collection Points' below.

Please do not telephone the surgery line (0141 207 7480) with requests, as we will not accept them.

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When will my Prescription be ready?

Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from the surgery.

Request Received

Script Ready By

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

For Example
A script received on Tuesday at 4pm will be ready for collection
on Thursday after 4pm.

Please request repeat prescriptions well in advance of public holidays, etc.

For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

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Collection Points

Patients can either collect their prescription from the surgery or a chemist of their choice.

In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the 'Prescription Collection Service'. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing - forms are available from most chemists.

Special Request Prescriptions

There are certain medications which you may be taking regularly which we may not put onto repeat prescribing. These include certain strong painkillers, antidepressants, immune modifying drugs, and sleeping tablets.

Obviously these drugs require careful monitoring, but most are still available as a "special request prescription". This saves you having to make an appointment. Please check with our reception staff or your GP to see if your medication is available as a "special request". This decision lies with the prescribing GP and is influenced by various factors such as dosage and level of supervision required.

HRT and contraceptive drugs may be available as a special request but we will normally expect you to attend the nurse for the first two prescriptions, and then annually.

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Urgent Requests for Medication

Repeat medication and special request should be made at least 2 working days in advance. It is preferable to order them approximately one week in advance.

If you find you have run out of your usual medication, you can approach your normal chemist who should be able to furnish you with a supply of your medication under the "unscheduled care" scheme. Please do not abuse this service by asking for "urgent" prescriptions for non-urgent items such as shampoos cream and simple painkillers.

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Useful Information

Each drug has two names - the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.

Please book your medications review appointment at least 10 days before your medication runs out.